FAQ for Rental Equipment

Frequently asked questions

1. Do I have to make a reservation for the equipment I need?
2. How long in advance I have to make my reservation?
3. What is your reservation Policy?
4. How can I pay for my reservation?
5. What if I need to cancel my order?
6. What if I need to reduce or increase the number of equipment?
7. Do you deliver in my city?
8. Do you have a minimum order for delivery?
9. How much is your Delivery/Pick up Fee?
10. What are your delivery times?
11. Does someone have to be availeble when you deliver?
12. Do you set up and tear down?
13. How do I have to prepare or clean up for returning the equipment?
14. What size of tent do I need?
15. What do I have to do if I rent a tent?
16. Do you have lights and walls for my tent?
17. What happen if there is a storm?
18. What is a Damage Waiver?
19. How much does it cost?
20. How does it work?
21. What is not covered?
22. What is “Gross Negligence”?
23. Is there a deductible?

1. Do I have to make a reservation for the equipment I need?   
Making a reservation gives you peace of mind that the equipment will be available for your event and avoids the stress of having to locate equipment at the last minute. Quotes and estimates do not guarantee the availability of rental equipment. You may get a quote for equipment, but until you make a reservation we cannot guarantee that the equipment will be available for your event.   Back


2. How long in advance I have to make my reservation?   
There are some seasons and weekends during which rental equipment is more in demand.    Back


3. What is your reservation policy?
In order to reserve equipment for your event, we require a deposit of 50% of the total anticipated rental. The remaining balance is due a week prior to the delivery date. We require a credit card guarantee for all rentals. For clients who are picking up equipment, we require two picture identifications at the time you pick up the equipment.   Back


4. How can I pay for my reservation?
We accept Visa, MasterCard, Discover, American Express, check or cash as method of payment.   

You can come to our showroom to make the payment, call us to pay by credit card or mail us a check.   Back


5. What if I need to cancel my order?
If you cancel your order three weeks prior to delivery date, we will refund 100% of your deposit. Cancellations made two weeks prior to delivery will be charge with a restocking fee of 50% of your “original deposit amount”. Cancellations made within a week to delivery have to be paid in full. This equipment was reserved exclusively for your event and denied to other potential clients.   Back


6. What if I need to reduce or increase the number of equipment?
If you want to reduce the equipment contact us as soon as you know. If you reduce the number of equipment 3 weeks prior to delivery date there is not a charge. If you reduce the equipment two weeks prior to delivery date, you are responsible to pay 25% of the equipment cancelled. If the reduction is made within the week prior to your event you are responsible to pay 100% of your reserved equipment.

We will gladly increase equipment any time until a day prior to delivery. Increasing the equipment is subject to availability.    Back


7. Do you deliver in my city?
We deliver in the Triangle area Durham, Raleigh, Chapel Hill and surrounding areas. If you are not sure if we deliver in your city contact us to get a quote for delivery.    Back


8. Do you have a minimum order for delivery?
Delivery/pickup service is available on all orders regardless of size.   Back 

9. How much is your Delivery/Pick up Fee?

Delivery fees are based in the distance from our storage. We offer Standard delivery/pickup, After Hours Delivery/Pick Up and Special Delivery/Pick up.

Standard and After Hours delivery/pick up are tailgate service. Additional charges may apply for 2^nd floor or higher delivery location any steps, elevators or excessive distance for loading and unloading truck. Delivery fee may change on the delivery time if we are not aware of these challenges. Please inform us in advance for we can plan the time needed at your venue and keep the truck schedule on time for other deliveries.

All the rented equipment will be place in the designated location for delivery and pick up. Additional charges may apply if equipment is not located in the same location that was dropped off.

Special delivery/pick up is made for events that require exact time, or same day round trip, and prices are based on distance, times and specific needs.   Back


10. What are your Delivery Times?
Standard delivery/pick up times are:
Monday through Friday 9:30 am to 4:30 pm
Saturday 9:00 am to 2:30 pm

Delivery/Pickup schedules are available at closing time the previous day. If you request a specific time. however, we will make every effort to accommodate your request. You can call us on the delivery day for our best estimate for arrival, based on the information we have at the time of your call.   Back


11. Does someone have to be available when you deliver?
A responsible adult should be available to sign and count all items upon delivery and pickup. Otherwise, the counts will be considered accurate.  

You are responsible for equipment from the time of delivery to the time of pickup. Please be sure all equipment is secured when not in use and protected from the weather.   Back

12. Do you set-up and teardown?
The price of some items such as tents and dance floors, includes set-up and teardown. For an additional fee we can set up tables and chairs. If you are renting tables and chairs and want them to be set up at the delivery time please contact us for an estimate. Arrangements must be made in advance for this service.

Setting up an event can be stressful and exhausting. Let us do the work for you!!!!! We have special Party staff for you to hire by hour and set up your event. Some restrictions applied about what equipment the staff can set up. We will require a list of the equipment to be set up.   Back

13. How do I have to prepare or clean up for returning the equipment?
If you’ve paid for the pick up, all chairs and tables must be broken down and stacked as delivered. Tent area has to be free of any equipment and all floral arrangements, decorations or trash should be removed prior to pick up time.

Linens should be shaken out, food and particle free, Linens that are returned with burns, holes, tears, or permanent stains will be billed at replacement cost. Cleaning and/or possible replacement charges will be applied to linen returned with wax or mildew stains linens should be shaken out and dry. If linens become wet while in your possession please allow them to air dry, they must never be put in a heated dryer.

Dishware has to be rinsed and place in the special containers provided for your china, flatware, glassware and other food or beverage containers. For each piece that has not been rinsed, a cleaning charge will be applied.   Back

14. What Size of tent I need?

Call us to let us know how many guest you will have and also we have to know other details as if you will have formal sitting or buffet, dance floor, if the tent will be set up in asphalt or grass. If asphalt can we drill to anchor the tent, or we have to use water barrels. A Careli Rental Service’s staff can visit your venue or home to determine the best solution for your event. This consultation is free. Back

15. What do I have to do if I rent a tent?

You are responsible to mark all underground utilities in the area designated for tent installation. You must call at least 48 hours prior to installation at 1800 632 4949. Customer assumes full responsibility for damage to underground utilities whether public or private.

Customer is also responsible to obtain and pay all fees associated with permits or licenses required for the tent installation.   Back

16. Do you have walls and lights for my tent?

Yes, we have different styles of walls and lighting for your tent.   Back

17. What happen if there is a storm?

Client agrees that in the event of a predicted or actual storm or excessive winds, Careli Rental Services, LLC may not install or dismantle the tent that has been previously installed to ensure safety of all involved. Inclement weather may delay or prevent us from installing equipment at an event.

Client understands that tents are temporary structures designed to provide limited protection from weather conditions, like sun and rain. However there are some situations, like strong winds and lightning, in which the tents will not provide protection and may even be damaged or blown over.

Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tent is installed. Because it is very difficult to determine if the weather is severe enough it is important to evacuate the tent for your guest safety. People must evacuate tents during such conditions. It is Client’s responsibility to be aware of changing weather conditions and to exercise its best judgment with regard to the evacuation of tents.   Back


18. What is a Damage Waiver?
Damage Waiver is a program offered by Careli Party Rentals & Balloons which covers the customer from having to pay for most damage to rented equipment. Back


19. How much does it cost?
The fee for damage waiver is 8% of your rental charges. No damage waiver is applied to sales, balloons, party staff, candy buffet, delivery charges or tax. Back


20. How does it work?
Careli Party Rentals & Balloons agrees to absorb the cost of certain repairs to rental equipment. Without damage waiver you are required to return equipment undamaged or pay to have it fixed, up to the full cost of equipment. Back


21. What is not covered?

• Disappearance of equipment, vandalism or theft. In event a piece of equipment is stolen, a report must be made with the Police immediately and Careli Party Rentals should be contacted as soon as possible
• Missing parts or accessories.
• Extremely dirty equipment or cleaning charges for food equipment. 
• Gross Negligence.
•  Permanent damage to parts, accessories or equipment.
• Linens with permanent damage like burns, tears, mold, candle wax, permanent stains like marker, paint, etc.  Back