FAQ Balloons

 

 

BALLOON FAQ:  

1. What kind of services you provide with balloons? 
2. Do you have a retail store? 
3. Do I have to make a reservation for my balloon order? 
4. How long in advance I have to make my reservation?
5. What is your reservation policy?  
6. How can I pay for my reservation? 
7. What if I need to cancel my order? 
8. Do you deliver in my city? 
9. Do you have a minimum order for delivery? 
10. How much is your Delivery/Pick up Fee? 
11. What are your Delivery Times? 
12. Does someone have to be available when you deliver? 
13. What is your balloon bouquet delivery procedure? 
14. Can I come in to pick-up my order? 
15. What does it cost to have balloons at my event? 
16. I only have a small budget, Can you decorate my event? 
17. I want a balloon arch at my event. What do I need to know? 
18. What if I want to change my theme or color decoration after my reservation? 
19. Can you decorate with custom balloons with my name or phrase? 
20. Do you make substitutions? 
21. Do you set-up and teardown?
22. How long will my balloons last? 
23. How do you treat your balloons? 
24. Can you do them the day before? 
25. Can I rent a helium tank and blow up the balloons myself? 
26. Can you decorate an event outdoors? 
27. What is your outdoor décor weather policy? 
28. Do you guarantee outdoor work? 
29. Can you release foil balloons at my event? 
30. How do balloons affect the environment? 
31. Do you have Balloon care tips? 
     
    

 

  

For more information visit the balloon council

BALLOON FAQ:

1. What kind of services you provide with balloons?

We offer various levels of service from simply delivering a fabulous balloon bouquet to decorating an entire event. It all depends upon the type, size and how involved you would like us to be with your event.   Back

2. Do you have a retail store?
We are moving to a more convenient location, as soon as we reopen we will post our new address. In the mean time  contact us to order bouquets, decoration, and even balloons by dozen. We also have party rental equipment if you are planning an event.   Back

3. Do I have to make a reservation for my balloon order?
It depends, if you only want balloons by dozen you can just call or come to our showroom to get your balloons.

If you want a special occasion you can contact us to ask what themes we have available. We always have something for birthdays, welcome babies, love you, and get well among others. If you are looking for a specific theme we require at least 4 days in advance. We can customize any bouquet with almost any theme, color, size and as much details as you want.

For decoration we suggest to reserve as soon as you have your date or your venue. Quotes and estimates do not guarantee date availability for decoration. You may get a quote for your event, but until you make a reservation we cannot guarantee we are available for your event. Back


4. How long in advance I have to make my reservation?
There are some seasons, holidays and weekends during which balloons and balloon decoration are more in demand.
We recommend contacting us to check our availability as soon as you decide to use our services.
We have been known to take last minute orders, however, you are at risk of us being unavailable to decorate or deliver to your party should you decide to place your order last minute, even if it is a very small party.   Back



5. What is your reservation policy?
In order to reserve your balloons, we require a deposit of 50% of the total of your invoice. The remaining balance is due a week prior to the delivery date.

We require a credit card guarantee for decorations when we have to leave special effect equipment or other balloon equipment such bases or frames.  Back


 6. How can I pay for my reservation?
We accept Visa, MasterCard, Discover, American Express, check or cash as method of payment.

You can come to our showroom to make the payment, call us to pay by credit card or mail us a check.   Back


7. What if I need to cancel my order?

Cancellations are not accepted for special occasion bouquets or balloons by dozen. You can contact us 24 hours in advance to change the date for the delivery or pick up but not refund is made for balloons by dozens and Special bouquet orders.

If you cancel your balloon decoration order three weeks prior to event or delivery/pick up date, we will refund 100% of your deposit. Cancellations made two weeks prior to delivery will be charge with a restocking fee of 50% of your “original deposit amount”. Cancellations made within a week to delivery have to be paid in full. The date was reserved exclusively for your event and denied to other potential clients.   Back


8. Do you deliver in my city?
We deliver in the Triangle area Durham, Raleigh, Chapel Hill and surrounding areas. If you are not sure if we deliver in your city contact us.  

For decoration we can travel outside of our delivery area to get a quote for this service contact us.   Back

 

9. Do you have a minimum order for delivery?
Delivery service is available on all orders regardless of size.   Back

10. How much is your Delivery/Pick up Fee?

Delivery fees are based in the distance from our show room, time and service required. We do not charge the same for a bouquet delivery than a decoration delivery that includes set up. Many times we deliver balloons and equipment in that case we applied the equipment delivery/pick up fee.

We do not offer balloon by dozen and bouquet deliveries after hours.   Back 


11. What are your Delivery Times?
Standard delivery/pick up times are:
Monday through Friday 9:30 am to 4:30 pm
Saturday 9:00 am to 2:30 pm

Delivery/Pickup schedules are available at closing time the previous day.   Back


12. Does someone have to be available when you deliver?
A responsible adult should be available to sign.   Back


13. What is your balloon bouquet delivery procedure?

DELIVERIES TO BUSINESS/Offices

In many companies and facilities with restricted access, we are usually required to leave the balloons with a receptionist. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready for pick-up. Once the balloons have been delivered to the receptionist, we consider the delivery accomplished.  If we are not able to deliver the bouquet you can pick it up later at our showroom same day before 6pm. Delivery fee is non-refundable. Back

RESIDENTIAL DELIVERIES

We will make phone contact with the recipient or someone at the residence prior to delivery in order coordinate a delivery time, ensuring that someone will be home to accept the order. This call may be made as early as 24 hours prior to the scheduled delivery time. If no one answers, we will leave a call back number. We will not proceed until contact is made, which can result in the delivery being made later than scheduled. We will make every effort to be discrete in our effort to coordinate a delivery time; however, customers are forewarned that this process does pose a risk of exposing an intended surprise. If we are not able to deliver the bouquet you can pick it up later at our showroom same day before 6pm. Delivery fee is non-refundable. Back

HOSPITAL DELIVERIES

We deliver at Duke University Hospital, Durham Regional Hospital, and UNC Hospital. Some hospitals are starting to ban latex balloons due to latex allergy liability issues. Most hospitals do allow Mylar balloons and bubble balloons. Even we haven’t had this problem at the hospitals we deliver; this could happen depending on the hospital area. However, in some cases, a patient may not be able to receive balloons at all. Please contact the hospital prior to ordering a bouquet and ask if the hospital will allow latex balloons, Mylar or bubble balloons to be delivered.   Back

SCHOOL DELIVERIES
Many schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering. If balloons are allowed, we will only deliver the balloons to the main office. Once the balloons have been delivered to the main office, we consider the delivery accomplished. If we are not able to deliver the bouquet you can pick it up later at our showroom same day before 6pm. Delivery fee is non-refundable.   Back

HOTEL DELIVERIES

For security reasons, we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, or the loading dock, depending on the hotel's policy. Once the balloons have been delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel.   Back

14. Can I come in to pick-up my order?

Yes, you can if you do not have a big order. Otherwise you will need a large vehicle. If anything happen during transportation, we are not responsible.

Most orders and designs are too large to fit into standard vehicles to have clients transport themselves. Also, some designs require set-up on-site. If we deliver, we as professionals will be able to fix the decoration. Therefore, we prefer to deliver and set-up all decoration.  Back

15. What does it cost to have balloons at my event?

Each event is unique. It is very difficult to have a general price. We treat each occasion with special care, depending on the venue, time frame to setup, distance, type of decoration, and balloons selected.  Contact us for a free consultation.   Back

16. I have a small budget, Can you decorate my event?

 Absolutely! We can advise you on the balloons that give you the most value for your money. You can go through our ideas book and portfolio of past work and will always find balloons to make your event unforgettable within your budget. Please advise us at the time of enquiry.   Back

17. I want a balloon arch at my event. What do I need to know?

We need to know the type of arch you want (see below). We also need to know the width and the height that you would like to have for your arch. We have a simple formula to determine the size of your arch depending what type of arch you want.   Back 

                                                         

        Arch is wider than it is tall                   Arch is taller than it is wide                      Arch height and width is the same

18. What if I want to change my theme or color decoration after my reservation?
If you want to change your theme, color or other details on your decoration contact us as soon as you know. We can accept changes of theme and color two weeks prior to the event date.

Changes of color or themes are subject to availability.   Back


19. Can you decorate with custom balloons with my name or phrase?

We customize your balloons with your name, date of event or any phrase you want. Contact us.   Back

20. Do you make substitutions?

We always used all our resources to do not make substitutions however sometimes there are balloons that could be out of stock for a couple of weeks. In that case we reserve the right to substitute or to make changes of equal or greater value to all orders depending upon product availability.   Back

21. Do you set-up and teardown?
When you make your décor reservation, you will see the delivery-setup fee.  If you want us to tear down please let us know in advance for an estimate. Arrangements must be made in advance for this service.   Back

22. How long will my balloons last?

We treat our balloons to retain the helium longer and look shine longer.  When indoors  11” latex balloons generally last between 8‐10 hours filled with helium, and about 3‐5 days when treated.  The size of the balloon is important to determine how long the balloon will last.  The bigger the balloon the longer will last. The 11” is the standard balloon size but remember we have balloons from 5” to 8 ft.  If you want to know how long you balloons will last contact us.

Foil balloons last approx. 5‐7 days. Air‐filled balloons generally last for a couple of weeks, but will not float.

Even we treat all our balloons, we cannot guarantee how long balloons will last outdoors.   Back

23. How do you treat your balloons?

We use two different protective products to make long lasting balloons. One to retain the helium, this is a liquid protective coating that is inserted into the balloon and spread around to retain the helium longer. It is water‐soluble and non‐toxic.

The other one protects balloons against dulling effect of oxidation and keeps that sparkling "new look" longer.   Back

24. Can you do them the day before?
Yes, we always treat our balloons. We can deliver balloons or you can pick them up a day before. However they should have some extra care and keep them out of people can mess with them. We’ll give you the care instructions for they look great  next day.   Back

25. Can I rent a helium tank and blow up the balloons myself?

At this point we are not renting helium tanks but we are in the process to have helium tanks for rent . As soon as we have helium tanks available you can do it.  Remember, your balloons should be blown up a couple of hours before your event to make sure that they maintain their freshness throughout your event. You must not transport the helium tanks with the nozzles attached, as they could break, and are expensive to replace.   Back

26. Can you decorate an event outdoors?

Yes! We do love to make Outdoor Décor. It adds wonderful color and impact to any event.  However read our outdoor décor weather policy. Back

27. What is your outdoor décor weather policy?
No one can control the weather - even professional meteorologists cannot accurately predict it. Therefore, in the event of inclement weather the following policy applies:

Once Decor has been completed or delivered, We are not responsible for inclement wind or weather causing damage to Decor, or cancellation of an event. Careli rental services also cannot be responsible for damage caused by crowds or event staff moving or attempting to move or handle decor.   Back

28. Do you guarantee outdoor work?
No, although we really enjoy doing outdoor jobs for our clients, we cannot guarantee outdoor work. We make every attempt to have your décor looking its best at the time it is assembled. We use only professional supplies and the best latex balloons, heavy duty cord and wire for all outdoor jobs. North Carolina weather affects outdoor balloons, especially the wind, heat, and humidity.   Back

29. Can you release foil balloons at my event?

The product is a synthetic, metalized plastic/nylon material which is recyclable, but not biodegradable. Consequently, foil balloons are never used in a release.   Back

30. How do balloons affect the environment?
Latex balloons are produced from rubber trees. Latex is harvested without harming the tree by using an environmentally safe, age old process similar to that used for collecting from maple trees for syrup. Because of rubber’s versatility and demand, these tropical rain forest trees are very valuable, highly coveted-and well-preserved natural resources. These precious trees play an equally valuable ecological role in the fragile ecological balance by removing carbon dioxide from the atmosphere which helps prevent global warming.
Latex balloons pose no threat to humans, wildlife or the environment when handled responsibly. That said, latex balloons should not be released outdoors. Although latex balloons are biodegradable, the string is not. Balloons used for releases must not have any string attached to them. It is best to have a professional conduct the release.
Mylar balloons should not be released outdoors. Mylar balloons are not biodegradable. Mylar balloon conduct electricity. If released, Mylar balloons could drift into power lines that can cause short circuits and eventually lead to a power outage.   Back

31. Do you have Balloon care tips?

These are simple tips to keep your balloon as long as possible:

•        Balloons expand in hot weather, so don’t leave them in a hot car or boot, they will explode.
 

•         In cold weather, balloons contract and appear under inflated. Once they’re brought in from the cold, they’ll fill out.

•         If balloons get rained on and start to droop, don’t worry. Shake them off; they’ll float again when dry.

•         We use latex balloons made from 100% biodegradable, natural rubber. We always treat our latex balloons so they’ll float up to 10 times longer.

•        Foil balloons will float for 5-14 days, depending on the size. Although foil balloons are not biodegradable, they are reusable.

•        Foil balloons can conduct electricity if they come into contact with power lines. Make sure your foil balloons are always attached to a weight, and never release them.

•        To make balloons float, they’re filled with helium, a non-toxic, non-flammable gas that’s safe for the environment. Don’t inhale the helium because it takes the place of the oxygen in your lungs, so you can’t get the oxygen you need.

•        Always supervise young children, and don’t allow them to play with deflated balloons.

•        Properly dispose of balloons. Cut balloons with scissors directly above the knot or sealing point and immediately place in trash containers.   Back